FAQs

    Processing time
      The time I need to prepare an order for dispatch varies. For details, see individual items. Usually, it will take 3 to 5 working days to dispatch.
      For Basic and Tracked mailing, I will be sending your order through SingPost, subjected to their delivery time.
      For courier, I will be sending through Qxpress.
      I will not be responsible for lost mail if you chose Basic Singpost mailing.
        Customs and import taxes

            Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

              No cancellations, refund or exchange.
                Each piece is handcrafted and packaged by me before mailing.
                But please contact joeycraftworkz@yahoo.com if you have any problems with your order.
                  Custom and personalised orders

                    The fabrics I used for my patchworks are mostly quilting cotton and crochet yarns are good quality acrylic threads. All items are handmade or handsew in a smoke-free and animal-free environment. Designs are subject to the fabric design position and most of the time are unique piece.

                      Care instructions

                          You can wash and iron all my bags as they are made of cotton.

                              Payment

                                For Singapore buyers, internet banking transfer or DBS PayLah! or PayNow is accepted.

                                  Additional information

                                    Each piece is carefully handmade and sewed by me in good condition. Please let me know if there is a problem. However, please be informed that no exact piece will be possible due to the fabric design.